Support
Customer Support That Answers,Not Tickets That Wait
Tai TMS is dedicated to delivering top-tier customer service to freight brokers, 3PLs, and shippers.
- In-house team: led by logistics software experts with over 20 years in freight.
- No hourly fees: help is included, so your team never hesitates to ask.
- Four ways in: in-app request, phone, email, or the knowledge base.
How to Reach Us
Comprehensive Support For Your Success
Tai offers in-house support with a dedicated team of experts, led by logistics software experts with over 20 years of freight software experience. Our support team is here to ensure your success.
In-App Support Request
The best way to contact support: select "Support Request" from the navigation drop down menu, within the Tai TMS software.
Phone Support
Contact us by phone at 877-847-8680, and then press 2 to reach the IT support team. Our team is available during regular business hours.
Email Support
If you are unable to create a support request online, you can reach us via email at support@tai-software.com.
years of freight software experience on the support team
hourly support fees, help is included
ways to reach us, from in-app to phone
operational hours saved across Tai TMS customers
Self Serve and Training
Your Leading Partner in Transportation and Logistics Software
Tai TMS is a leader in Transportation and Logistics Software, focused on easy to use solutions that connect freight brokers, shippers and their carriers through automation. Tai's best in class support gives you multiple levels of support, from self help and training with our Learning Management Platform, to access to our IT support team.
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How We Support You
Built Around Your Team, Not Our Tickets
The Best Customer Service in the Industry
To provide freight brokers, 3PLs and shippers with the best customer service in the industry.
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Experienced Professionals
Our team is composed of experienced and professional individuals, equipped with technical skills and knowledge of the freight industry.
When you post your shipments using Tai TMS, you can also automate reposting easily so your shipment is always at the top, without having to jump between different platforms or revisit the original posting.
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Enhanced Support and Simplified Shipment Management
We want to make sure you have a great experience with your TMS. When you need help our team is available without hourly support fees.
Additionally, after a shipment is created, all available trucks per tool will populate on the same screen as your historical and regional options, eliminating the need to check multiple sources to cover one shipment.
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